Mobile apps are great, but people often just want to ask a quick question and then go.
People don’t mind downloading apps they’ll use frequently, but they do if they just want to ask a quick question about an issue they require help to resolve. Despite claims from the likes of Webio that mobile apps such as Messenger and WhatsApp will see the demise of live chat, there is room for both an app-based customer messaging platforms and live chat.
Find out why more about WhatsApp isn't a threat to live chat, Read the complete article to find out more.
Published by IT Pro Portal on 9th April 2019. Article by-lined to Gemma Baker, Marketing Executive at Click4Assistance.
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